Overview
A leading manufacturing company, operating across X+ locations with a workforce of over X employees, relied heavily on accurate, real-time documentation to support its production and supply chain workflows. From process sheets and quality reports to shipping labels and compliance records, printing was a mission-critical function directly impacting operational efficiency and turnaround times.
However, the organization was facing rising print costs, fragmented infrastructure, and frequent downtime across its distributed print environment. Manual processes, lack of centralized visibility, and reactive maintenance were leading to delays, inefficiencies, and increased operational overhead—making it difficult to scale efficiently.
Recognizing the need for a more controlled, reliable, and scalable approach, the organization partnered with fluidPrint, Wepsol’s Managed Print Service, to transform its print infrastructure.
Customer Challenges
Before partnering with Wepsol, the manufacturing firm faced several operational bottlenecks:
1. Escalating and Unpredictable Print Costs
Frequent breakdowns, inconsistent consumable usage, and limited visibility into print behavior drove up costs and made monthly expenses unpredictable.
2. High Downtime Impacting Production
Printers in quality departments, dispatch units, and shop floors experienced frequent failures—delaying approval cycles and shipment processing.
3. Manual Consumable Management Draining Productivity
Teams spent excessive time tracking, coordinating, and replacing toners and consumables, diverting focus from core operational tasks.
4. Lack of Device Standardization
Different printer models across locations made support difficult and increased repair overheads.
5. No Central Monitoring
The management lacked critical, consolidated insights such as volumes printed, device health, user behaviour, or expense allocation and usage.
Why the Customer Chose Wepsol?
The decision to partner with Wepsol was driven by a clear need—to move from fragmented print operations to a controlled, intelligent, and scalable environment. Wepsol brought not just a solution but also a proven ability to deliver at scale.
With over two decades of experience in print and workplace infrastructure, Wepsol has built a reputation for turning complex, distributed environments into streamlined, high-performance ecosystems. Our approach goes beyond device management—it brings structure, visibility, and control to an otherwise unmanaged function.
At the core of this transformation is fluidPrint, Wepsol’s Managed Print Service platform. It enables real-time device intelligence, automated consumable workflows, predictable cost structures, and standardized governance—ensuring that critical documentation flows without disruption, regardless of scale or location.
What further sets Wepsol apart is its execution capability on the ground. A strong national service network, backed by regional field teams and a centralized NOC, ensures proactive monitoring, faster resolutions, and consistently high uptime. Combined with transparent reporting, actionable analytics, and SLA-driven delivery, the customer gains not just service but also control and confidence.
Backed by successful deployments for organizations such as AU Small Finance Bank, Kotak Life Insurance, Manappuram Finance, and multiple manufacturing enterprises, Wepsol demonstrated the depth, reliability, and scalability required to support both current operations and future growth.
Solution Delivered by Wepsol (fluidPrint)
Any disruption in print workflows directly impacted production timelines and compliance readiness. Wepsol implemented a structured Managed Print Services model:
1. Fleet Standardization
Replaced outdated, high-cost devices with optimized and energy-efficient print solutions suitable for industrial environments.
2. Centralized Monitoring & Automated Alerts
Integrated all devices into fluidPrint’s monitoring system for:
- Proactive issue detection
- Toner level tracking
- Preventive maintenance alerts
3. Onsite & Remote Support Model
Wepsol deployed a hybrid support model to ensure quick turnaround:
- Remote troubleshooting through NOC
- Rapid onsite technician visits when required
4. Controlled Access & Print Policies
Introduced secure print release and user-based access to restrict unnecessary printing.
5. Detailed Reporting & Insights
Management received monthly reports on:
- Print volumes
- Device usage
- Department-wise consumption
- Cost-saving trends
Impact & Results
Within the first 6 months, the manufacturing company achieved measurable improvements:
✔ 29% Reduction in Printing Costs
Optimized devices and controlled printing contributed to predictable monthly expenses.
✔ Up to 99% Uptime
Always-on monitoring and preventive service ensure your print environment stays available when you need it.
✔ Improved Productivity Across Teams
Production, QC, and logistics teams experienced smoother documentation flow without delays.
✔ Zero Stock-Out of Consumables
Automated toner alerts and Wepsol’s replenishment cycle removed manual tracking.
✔ Better Compliance
Centralized control ensured audit-ready print logs and secure document handling.
Value Delivered to the Client
- Predictable cost model for budgeting
- Improved operational efficiency across all production units
- Higher device uptime and smoother document workflows
- Scalable print environment aligned with company growth
- A trusted long-term partner for print infrastructure
Conclusion
Wepsol’s fluidPrint Managed Print Service helped the manufacturing client transform their print landscape from a disorganized, high-cost setup into a scalable, efficient, and data-driven print environment. By combining technology, process discipline, and proactive support, Wepsol enabled the organization to focus on its core manufacturing operations while ensuring uninterrupted, secure, and cost-efficient printing.