Job Type: Full Time
Job Location: Mumbai
Job Responsibilities:
1. Service Coordination
- Coordinate daily service activities for printers and MFDs at the customer location.
- Assign service calls to engineers and follow up to ensure timely closure.
2. Call Management
- Log, track, and monitor service calls (breakdown, preventive maintenance and installation)
- Maintain records of open, pending, and closed calls
- Escalate long pending or critical issues to management and get the resolution onetime
3. Customer Handling
- Act as the single point of contact (SPOC) for the customer
- Handle customer complaints and ensure satisfaction
- Timely payment follow-ups and Invoice submission
4. SLA & Performance Monitoring
- Ensure all calls are attended and closed within SLA timelines
- Prepare SLA reports (daily/weekly/monthly)
5. Reporting & Documentation
- Prepare daily/weekly/monthly reports on service performance
- Maintain service records, call logs, and asset details
- Share reports with internal teams and customers
Experience Required:
Minimum Experience:
- 1 to 2 years in:
- MFD and Copiers servicing (Kyocera,HP,sharp and Canon)
- Experience should be Managed Print Services (MPS)
- Familiar with Ms Excel, Email conversation and PPT preparation.
- Field service or service coordination
- Communication should be familiar with English and Hindi.
- Experience should be in desktop and IT support.
Educational Qualifications:
Diploma/bachelor’s degree in:
- Electronics & Communication Engineering
- Any related to technical field