Job Type: Full Time
Job Location: Mumbai (HDFC Chruch Gate)
Key Responsibilities:
1. Technical Support & Troubleshooting
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- Diagnose and resolve hardware/software issues in printers and MFDs
2. Preventive & Breakdown Maintenance
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- Carry out scheduled preventive maintenance (PM) activities
3. Call Handling & SLA Compliance
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- Attend service calls assigned by coordinator/helpdesk
4. Customer Support
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- Interact with customer users on-site
5. Spare Parts & Consumables Management
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- Identify and replace faulty parts (rollers, fusers, boards, etc.)
- Maintain minimum stock of consumables (toner, drums, etc.)
Preferred Experience:
- 1 to 2 years’ experience in printer/MFD servicing or IT hardware support
- Experience in MPS environment or on-site support roles
- Familiarity with OEM products (Kyocera, Fuji, HP, Canon, etc.)
- Familiar with Ms Excel, Email conversation and PPT preparation.
- Field service or service coordination
- Communication should be familiar with English and Hindi.
Educational Qualifications:
Diploma/bachelor’s degree in:
- Electronics & Communication Engineering
- Any related to technical field