Job Type: Full Time
Job Location: Barali Bhuwaneshwar Deheradun Delhi Hyderabad Indore Jaipur Jodhpur Kanpur Kolapur Lucknow Mangalore Pune Silliguri Udaipur Varanasi
Key Responsibilities:
- Install, configure, and commission printers, multifunction devices, and related peripherals at customer sites.
- Perform preventive maintenance and repair tasks on devices as per MPS schedules.
- Troubleshoot technical issues and provide on-site resolutions to minimize downtime.
- Monitor devices and report usage, errors, and maintenance requirements through MPS management software.
- Manage Customer service deliverables (toner, parts) efficiently to ensure uninterrupted operations.
- Maintain accurate service records, including work orders, service reports, and parts usage.
- Monthly basis Reading updation necessary for Field tagged printers.
Educational Qualifications:
Diploma/bachelor’s degree in:
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- Electronics & Communication Engineering (ECE)
Diploma or bachelor’s degree in Electronics, Electrical, IT, or related field.
Required Experience:
- Age Criteria: Below 35 Years
- 1–2 years of hands-on experience in servicing printers, copiers, and multifunction devices.
- Prior experience in Managed Print Services (MPS) environment is preferred.
- Experience in installation, troubleshooting, and maintenance of devices from OEMs like HP, Canon, Ricoh, Xerox, etc.
- Basic knowledge of networking concepts (IP configuration, network printing, driver installation).
- Proven experience in handling customer support and on-site service activities.
- Familiarity with service tools, ticketing systems, and reporting.